26.09.2021.
The right to withdraw from the contract of sale and the arrangements for returning and exchanging goods
1. The right to withdraw from a contract of sale:
1.1. The Buyer has the right to withdraw from the contract of purchase and sale of the goods within 14 (fourteen) days without giving reasons, notifying the Seller or diagtools.eu, who will inform the Seller of the Buyer's decision to cancel the contract. The exercise of this right shall be in accordance with the provisions of the Law of Obligations Act (§§ 56, 56¹, 56², 56³ of the LOA).
1.2. The Purchaser shall inform diagtools.eu of the cancellation of the contract of sale in one of the following ways: by filling out the model cancellation form or by submitting a clear statement stating his wish to withdraw from the contract. Notice of withdrawal will be sent by email to info@diagtools.eu. On receipt of the Buyer's notice, diagtools.eu will immediately send an acknowledgment of receipt and notify the Seller.
1.3. The 14 (fourteen) day right of withdrawal from the contract of sale is calculated as follows: a. in the case of a contract of sale, from the date of receipt of the goods ordered by the Buyer or a person designated by the Buyer, other than the carrier; b. if the Buyer has ordered more than one item from different Sellers in one order and the goods are delivered separately, from the day when the Buyer or the person named by him, except the carrier, receives the goods of the respective Seller; c. if the goods are delivered in different lots or parts, from the day on which the last lot or part is received by the Buyer or by a person designated by the Buyer, other than the carrier; d. in the case of a contract for regular delivery of goods during a given period, the day on which the first goods are received by the buyer or a person designated by him, other than the carrier.
1.4. If the Purchaser has waived the Purchase and Sale Agreement before the goods are delivered to him, the Purchaser must notify the following via the diagtools.eu website. The Buyer's refusal is formalized as a rejection of the order and the Seller is notified thereof.
2. If notice is given within 14 (fourteen) calendar days of the date of delivery of the goods to the Buyer, Section 1 of the Rules shall apply. settings.
2.1. The Buyer has the right to return the goods by delivering them to the addresses given on the diagtools.eu website or by delivering them to diagtools.eu stores or by transferring them directly to the Seller.
2.3. The Seller Additional Refund Guarantee cannot be used when the following items have been ordered:
2.3.1. diagtools.eu gift cards;
2.3.2. packaged goods which, after delivery, have been removed from the package and which cannot be returned for health or hygiene reasons;
2.6.3. Goods that are custom-made or apparently custom-made to the Buyer or which, by their nature, cannot be returned after loss to the Buyer due to loss of commercial properties, are perishable or expire;
2.6.4. Footwear;
2.6.5. Clothes.
2.7. The procedure for the return of goods and money is provided in clause 6 of the Rules.
3. Rules for exchange and return of good quality goods.
3.1. Within 14 (fourteen) days from the date of delivery of the goods to the buyer, the buyer has the right to exchange the purchased goods for goods of similar size, shape, color, model or completeness. If there is a difference in price when the goods are exchanged, the Buyer shall settle with the Seller the recalculated prices. Notification by the Buyer that he wishes to exercise the right specified in this clause of the Policy with respect to the returned goods must be sent to info@diagtools.eu.
3.2. If the Buyer does not like the shape, size, color, model or completeness of the goods purchased, the goods shall be replaced and returned in accordance with the laws of the Republic of Latvia. During the term specified in clause 3.1 of the Rules, the Purchaser shall not be entitled to exchange and return all goods listed in the following list:
3.2.1. photographic and cinematographic materials;
3.2.2. printed books, reproductions and other products of the printing industry;
3.2.3. fabrics;
3.2.4. floor coverings excluding carpets of all sizes;
3.2.5. men's, women's underwear;
3.2.6. machinery and mechanical appliances;
3.2.7. electrical machinery and equipment, apparatus for recording and reproducing sound and for television video and audio;
3.2.8. land vehicles;
3.2.9. ships, boats and other floating structures;
3.2.10. optical, photographic, cinematographic, measuring, checking, medical or surgical apparatus and instruments;
3.2.11. clocks;
3.2.12. furniture, bedding, lamps;
3.2.13. toys, games, other than sporting and fishing equipment;
3.2.14. goods to be weighed and measured which have been specially prepared, cut, cut, etc., at the request of the consumer.
3.3. Upon receipt of the Goods, the Seller undertakes to exchange them for goods of the same form, size, color, model or completeness as specified by the Buyer. If the Seller does not have the goods for exchange, he shall refund the money paid to the Buyer for the goods. The money will be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received notice from the Buyer wishing to exercise this right;
3.4. By approving these Rules, the Buyer expresses its consent that the money be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.
3.5. The procedure for the return of goods and money is provided in clause 6 of the Rules.
4. Rules on exchange and return of non-conforming goods.
4.1. Defective goods sold, defective goods replaced and returned in accordance with the procedure set forth in the Rules and taking into account the requirements of the legislation of the Republic of Latvia.
4.2. If the Purchaser has purchased a defective quality item and noted it in the delivery / receipt document (if not stated, the provisions of clause 3 of the Policy will be adjusted) or the defective quality is expressed as a manufacturing defect at the time of purchase or then the Buyer may return the goods and claim at his option:
4.2.1. that the Seller shall, within a reasonable period of time, correct any defect in the Goods, if the defect can be remedied;
4.2.2. that the purchase price be reduced accordingly;
4.2.3. that the goods are exchanged for goods of equivalent quality unless the defects are minor or due to the fault of the Buyer;
4.2.4. reimbursement of the price paid and refusal of the contract of sale if the sale of goods of substandard quality constitutes a material breach of the contract.
4.3. The Purchaser may choose only one of the ways to protect his or her rights set forth in Section 4.2 of the Policy. The Buyer is obliged to disclose his choice by returning the goods to the Seller. If the Buyer has opted for the method set out in clause 4.2 and the Seller is unable to implement it, the Seller shall offer another method provided in clause 4.2. The buyer does not have the right to change the way in which the rights already selected are protected. The buyer is not entitled to terminate the contract of sale if the deficiency of the goods is insignificant.
4.4. If the Buyer wishes to return the goods, the following conditions must be met:
4.4.1. notify the Seller of this on the invoice contact or diagtools.eu by e-mail info@diagtools.eu, the notice must indicate the goods to be returned;
4.4.2. present a proof of purchase and a guarantee (if any);
4.4.3. submit a free-form application and submit it to the Seller or diagtools.eu
4.5. The Buyer may exercise the right to return goods of substandard quality during the quality guarantee period specified in the document of purchase of the goods, which is provided by the Seller from whom the Buyer purchased the goods.
4.6. The Buyer is obliged to pay for the delivery of the goods and the return of the goods, and unless the Seller is convinced that the goods have been returned due to inadequate quality, he shall reimburse the Buyer for the delivery and return costs, except as provided in the Rules. The return of the goods shall be governed by clause 6 of the Rules.
4.7. The money will be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of the non-conforming goods, but if the Buyer has not returned the goods to the Seller, the term specified in this clause shall be calculated from the day of returning the Goods to the Seller. By approving these Rules, the Buyer expresses its consent that the money be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.
4.8. Money will not be refunded for goods that have been intentionally or negligently damaged (chemicals, water, open flame, high temperature, sharp objects, etc.), or where the rules governing the use or storage of the goods have been violated or the goods have been misused or misused.
4.9. Separate rules for returning substandard quality goods may be specified by the Seller in the warranty documentation accompanying the goods. Such Seller-Adjustable Return Policy shall apply to the extent that it is not inconsistent with these Terms. In the event of any discrepancy between these Rules and the corresponding Rules established by the Seller, these Rules shall prevail.
5. Exchange and return of goods if the wrong goods were delivered
5.1. If the wrong goods have been delivered to the Buyer, the Buyer is obliged to inform diagtools.eu immediately by e-mail info@diagtools.eu or call +37129416069, but no later than within 7 (seven) working days. When information is received that diagonal goods have been delivered, diagtools.eu will inform the Seller, who undertakes to return the goods at their own expense and replace them with the correct goods. In this case, if the Seller does not have the ordered goods, he shall refund the money paid for the goods to the Buyer. The money will be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation, but if the Buyer has not returned the goods to the Seller, the time limit specified in this clause shall be calculated from the date of returning the Goods to the Seller. By approving these Rules, the Buyer expresses its consent that the money be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller. In this case, the Buyer agrees that diagtools.eu would recommend to him similar or similar goods sold by another Seller. Seller who has delivered an unsuitable item to the Buyer and who has no goods ordered by the Buyer, if the Buyer has indicated in the contacts indicated on the diagtools.eu website that he has agreed to purchase analogous or similar goods from another Seller.
5.2. The procedure for the return of goods and money is provided in clause 6 of the Rules.
6. Procedures for the return of goods and money
6.1. The Buyer has the right to contact the specific Seller from whom the product was purchased or diagtools.eu regarding the return of goods purchased from the Seller.
6.2. The Buyer may exercise the right to return the goods only if the time limit for returning the goods has not been exceeded. Returns of goods shall be subject to additional requirements in the cases specified in clauses 1.-3 of the Rules: the goods are not damaged or have not been significantly altered in appearance, the goods have not been used - all returned goods must be provided with authentic labels, protective bags and original packaging.
6.3. All gifts accompanying the purchased item must be returned at the same time, unless the purchased item is returned due to a defect in its quality and the gifts accompanying it are consumed or expired between the time of purchase and the discovery date of the defective item. .
6.4. When returning the goods, the Buyer must indicate the address of the sender and pack the goods properly so that they will not be damaged during shipment. The Seller from whom the Buyer has purchased the Goods has the right not to refund the money for the Goods returned with defective goods. The Seller shall not be liable for shipments that the Buyer has incorrectly packaged, incorrectly indicated the address, or if the shipments are lost or damaged during the return to the Seller.
6.5. If the Buyer has purchased a set of goods from diagtools.eu, he must return to the Seller the entire set of goods, i.e. the right of return shall apply to the Buyer only when all products included in the set have been returned. In the event that at least one of the items in the kit does not meet the requirements set out in clause 6.2 of the Rules, the Seller has the right to refuse to accept the entire returned item.
6.6. The Purchaser exercising the rights set forth in clauses 1 - 5 of the Rules shall comply with the requirements for the return of the goods and shall follow the procedure set forth therein.
6.7. The Buyer may return the item by sending it to diagtools.eu stores, returning it via diagtools.eu couriers or directly to the Seller or by mail. The Goods shall be returned to the Seller at the address indicated on the invoice provided by the Seller to the Buyer or via diagtools.eu, who in turn shall return the returned goods to the Seller. The terms and conditions of delivery of heavy goods to the Seller (for evaluation, alteration, repair or return of the Goods) shall be separately agreed between the Buyer and the Seller via diagtools.eu by phone or e-mail or directly by the Buyer to the Seller.
6.8. If the Buyer exercises the right set forth in clauses 1, 3-5 of the Rules, the money shall be refunded to him within 14 (fourteen) calendar days after the Buyer's notice has been delivered to the Seller, but if the Buyer has not of the day.
6.9. By approving these Rules, the Buyer expresses its consent that the money be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.
6.10. In exercising the rights set forth in clauses 1.-3., the Buyer shall be refunded: the price of the goods, if applicable, the administrative fee, if applicable, postage is not refundable. In exercising the rights set forth in clauses 4.-5. of the Rules, the Buyer shall be refunded: the price of the goods, if applicable, the administrative fee, if applicable, the delivery fee, only if applicable, the costs of returning the goods shall not be reimbursed.
6.11. If the Buyer has opted for more expensive delivery method than the cheapest method of delivery other than that offered by the Seller, the excess of cost of the first method of delivery chosen by the Buyer in excess of the cost of that method shall not be refunded.
6.12. The Seller has the right not to refund the amounts paid to the consumer before the goods have been handed over to diagtools.eu and the Seller has not checked them according to clause 6.2 of the Rules.